Terms of service

Cryptex Vault and Online Services

The application stores your vault on your device. You can use it without an Online Services account, export your data, create encrypted backups and configure your own synchronization servers. The software licences supplied with the application and its components remain applicable. These terms do not replace them.

Online Services is an optional subscription for managed signaling and STUN/TURN services and encrypted backup storage. Devices must be online at the same time to synchronize. Backup storage does not synchronize changes to offline devices.

Account security and recovery

Keep your recovery information safe and revoke Online Services access for lost devices. Cryptex Industries d.o.o. cannot decrypt your vault or replace missing vault credentials.

An Online Services Recovery Kit lets you retrieve an available encrypted backup. To decrypt it, you need either the vault password with any applicable additional key protection, or the vault recovery code valid for that backup. See the recovery guide.

Do not interfere with the service, bypass access controls or rate limits, access accounts or devices without permission, or store or transmit material unlawfully. Security research is covered by our responsible disclosure policy.

Prices, renewal and cancellation

See the pricing page for monthly and annual subscription prices, including VAT. Checkout shows the amount, currency and billing interval before you pay. A subscription renews at that interval until cancelled.

Price increases apply only from a future renewal, after advance notice in the application. They do not change the price of a billing period you have already paid for. You can cancel renewal before the new price takes effect.

For subscriptions bought through Stripe checkout, Link is the merchant of record through Stripe Managed Payments. It handles payment support, receipts, invoices, payment methods and transaction disputes. Purchases are subject to Link's terms. Cryptex Industries d.o.o. provides product support.

For subscriptions bought in the Android app from Google Play, Google Play processes the payment under the Google Play Terms of Service and handles payment support, receipts and payment methods.

To cancel renewal of a Stripe subscription, open Manage billing in your Online Services account. To cancel a Google Play subscription, open Subscriptions in Google Play. Cancellation takes effect at the end of your paid billing period. You retain the paid service until then and will not be charged for another period.

Refunds and the cooling-off period

Cancelling renewal does not itself refund the current billing period. We do not offer voluntary refunds for non-use or a change of mind beyond refunds available under Link's terms, Google Play's policies or applicable law.

For Stripe purchases, under Link's terms, EU consumers can cancel their purchase within 14 days of receiving access. To use this cooling-off right, contact Link support and give "cooling off period" as the reason for your refund request.

To request a refund for a Stripe purchase, follow Link's refund instructions. For a Google Play purchase, follow Google Play's refund instructions.

Your statutory consumer rights remain unaffected, including remedies if the service does not meet the contract.

Storage and retention

Each account has 150 MB of backup storage, including pending uploads. Each backup may be up to 10 MB. Uploads that would exceed the allowance are rejected; older backups are not deleted to make room.

Each completed backup is retained for its first 24 hours. After that, we keep the newest backup per UTC day through 30 days, then the newest per calendar month through 366 days. The newest backup from each current root device is protected from routine pruning.

When backup entitlement ends, uploads stop. For 90 days, you can download or delete remaining backups, subject to normal retention. After that, backups are queued for deletion. Deleting your account skips this grace period and queues its backups for deletion.

Keep a separate encrypted backup and the recovery information needed to open it. The Online Services documentation explains upload limits and retention in detail.

Changes to the service or these terms

We may update the application and Online Services to fix faults, address security issues, meet legal requirements or improve the service.

We will notify you in the application before material changes take effect. This includes changes to subscription prices, storage allowances, retention, paid features or these terms. The notice will explain what is changing, when it takes effect, and any cancellation or other rights that apply.

Where the law requires a notice on a durable medium, we will provide it in a form you can save and refer to later. Your statutory rights to end the contract or obtain a refund for qualifying changes remain unaffected.

Availability

Maintenance, network problems and device or server failures can interrupt Online Services. We do not guarantee uninterrupted or error-free availability. This does not exclude liability or remedies that cannot be excluded under applicable law.

Suspension

We may restrict Online Services access to address a security threat, unlawful use, a breach of these terms or a legal requirement. Where possible, we will explain the reason and give notice before restricting access. Urgent security issues or legal restrictions may prevent advance notice.

If you believe a restriction is mistaken, contact [email protected] to ask us to review it. Do not send your vault password, recovery codes or Recovery Kit.

A restriction may interrupt managed connections and backup access. It does not remotely erase your local vault or downloaded backups. The retention rules above and any mandatory consumer remedies still apply, unless a legal requirement prevents us from retaining or providing access to particular data.

Contact and privacy

The Privacy policy explains how we process data when you use the website and Online Services.

For product support or legal notices, contact [email protected]. Cryptex Industries d.o.o. is based in Croatia. Its Croatian personal identification number, OIB, is 55912170784.